Terms and Conditions

These terms and conditions ("the Terms") govern the users ("you" or "your") use of the www.thechilterncollection.com ("the website") and relationship with The Chiltern Collection, a division of Chiltern Services Limited whose registered office is at Chantel, Chiltern Road, Ballinger, Great Missenden, Buckinghamshire HP16 9LH.  Chiltern Services Limited is registered in England and Wales with Company Number 02144807, its VAT number is GB490643436.

Please read these Terms carefully as they affect your rights and liabilities under law.  In addition to these Terms, please see the important information set out at the end.  That information does not form part of these Terms but will help you with information about our goods and delivery practices.

1.  Agreement and Authority

1.1 By making a purchase from thechilterncollection.com, division of Chiltern Services Limited, whether via our website(s) or any other method, you agree to be bound by the Terms at the time of the transaction.

1.2 Where you are an organisation, you confirm that the person making the purchase on the organisation's behalf has the authority to commit you to these Terms.

1.3 You confirm that the personal information and (if you are an organisation) any information about your organisation which you provide at registration or subsequently is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

2. Amendments

2.1 We reserve the right to update these Terms from time to time and any changes will be shown on the website(s).

3. Our Website

3.1 The website(s) may only be used for lawful purposes and in a lawful manner.  You agree to comply with all applicable laws, statutes and regulations regarding the website(s) and use.  You agree not to upload or transmit through the website(s) any computer viruses or anything else designed to interfere , interrupt or disrupt the normal operating procedures of a computer; and any material which is accusatory, offensive or of an obscene character.

4. Privacy Policy and Data Protection

4.1 In relation to your personal data and the personal data of any order recipient given to us by you as part of the supply of goods by us, including our performing our agreement with you, we act as Data Controller.  It is very important that the personal data that you give us is correct and kept up to date.  If you give us personal data about someone else, it is for the purpose of delivering the goods and service and so we may share your/their data with a third party to facilitate the delivery process of the goods ordered.

4.2 We treat all personal information as confidential and we will comply with and process personal data in accordance with relevant applicable data protection legislation in force from time to time.  We are registered with the Information Commissioners Office.

4.3 If you are an organisation, you confirm that you will at all times in the course of performing this agreement comply with your obligations under applicable data protection legislation.

4.4 If you are an organisation, you shall have the appropriate and necessary consents and/or approvals to provide the personal data to us that you give to us in respect of our agreement with you.

4.5 We shall process the personal data that you give us only for the purposes of fulfilling your order, including the delivery of goods to individuals and necessary administrative matters related thereto (including asking you to review your purchase) ("agreed purposes"). We may share the personal data that you give us with third party/ies for the purposes of performing our agreement with you, including to facilitate the delivery process of the goods ordered, but such sharing shall be subject to processing only for the agreed purposes.  Any third party with whom we share the personal data provided by you shall be subject to written obligations concerning the shared personal data (including obligations of confidentiality) which are materially no less onerous that those imposed by these Terms.

4.6 We shall ensure that we have in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to,  personal data.

4.7 In respect of personal data relating to recipients, we shall (and shall require any third party/ies with whom we share the personal data) either to delete or anonymise the personal data provided by you for the recipient after completion of the agreed purposes. 

4.8 If you are an organisation, we shall each assist the other in complying with all applicable requirements of applicable data protection legislation, including the Data Protection Act 2018.

5. Protecting your Security

5.1 We take the risk of internet fraud seriously. There is a possibility we may contact you to make security checks and we ask for your cooperation.  By accepting these Terms you consent to such checks being made.

6. Eligibility to Purchase

6.1 To be eligible to purchase goods on the website(s) and lawfully enter into and form contracts with thechilterncollection.com, a division of Chiltern Services Limited, under English law you must:

6.1.1. If an individual, be 18 years of age or over; and

6.1.2. Register your real name, address, phone number, email address and any other details requested.

6.2 By offering to purchase goods and services you authorise us to transmit information (including updated information), and to obtain information from third parties, including but not limited to, administrators of the payment method selected.

6.3 We reserve the right to withhold goods from and terminate any account details for anybody whom we suspect of fraudulent practice and/or breach of these Terms.

7. Orders

7.1 All orders are subject to acceptance and availability.

7.2 Our acceptance of your order will take place when we email you to confirm it, at which point a contract will come into existence between you and us.

7.3 You will assume the risk for the products once they have been delivered to the delivery address which you specified.  We accept no liability if you provide an incorrect delivery address. We accept no liability for damage or deterioration of goods once delivery has been made.

8. Cancellation of Orders by thechilterncollection.com, a division of Chiltern Services Limited

8.1 If we are unable to complete your order, we will inform you of this as soon as practicable and cancel your order.  You will not be charged for the order (and if payment has been taken, it will be refunded to you).

8.2 Cancellation can be made by us where we are unable to, or it is not commercially reasonable for us to, complete the order.  This may include (for example) when we have identified a material error in the price or description of the product(s) shown on the website (whether due to software errors or otherwise) because items are out of stock or no longer available, because we are unable to meet a delivery deadline you have specified or for other reasons that we could not reasonably plan for.

9.Cancellation by you, Cooling Off Period and Damaged and Faulty Goods

9.1 Orders placed for gift boxes (excluding those containing food items) with thechilterncollection.com, a division of Chiltern Services Limited, are covered by our 14 days satisfaction guarantee.  You can return the ordered product(s) by notifying us within 14 days of it being delivered.  If the product is not faulty, all parts including contents must be returned unused, unopened, and original packaging undamaged.  You must return the product at your own cost.  Also, please be aware that we cannot be held responsible and provide refunds/exchanges on any order affected by circumstances beyond our control; this includes but is not limited to damage and neglect after goods are delivered or goods being stored incorrectly.

9.2 In order to arrange a return, please contact us as soon as possible and within 14 days of delivery.  You must inform us in writing with the order number, the product name and code and the reason for the requested return.  Returned parcels must be packaged securely with all the items in the product, gift or hamper included and complete with proof of purchase.  Any additional costs from delivery or returning the products that are not agreed beforehand with us are not covered under our cancellation policy.

9.3 Orders placed for luxury gift boxes and hampers containing chocolates or any other food items are not eligible for return unless they arrive damaged in which case we will assess the returned package for exchange only. No refunds will be given for any gift boxes and hampers containing chocolates or food items.

9.4 Once we have received a returned order, the items returned will be checked and any agreed refunds or exchange will be made within 14 days of return receipt.

9.5 Should you for any reason, request to cancel an order prior to despatch, thechilterncollection.com reserves the right to charge an administration fee to cover the costs incurred up to that point.  If you request to cancel an order once it has been despatched clauses 9.1 and 9.3 shall apply.

10 Delivery

10.1 Delivery will be made within a reasonable time.  We regret we do not guarantee any particular delivery date but will do all possible to meet your delivery requirements.  

10.2 We accept no responsibility for goods that arrive outside of your expected schedule. 

10.3 If a failure to deliver arises because of a fault by us or our courier, then we shall arrange a redelivery at no cost to you.

10.4 Delivery is complete once the goods have been delivered to the address given to us by you for delivery.  You will have the risk for the goods once they have been delivered.  We accept no liability if you provide an incorrect delivery address and we deliver to it.

10.5 If your order has not been delivered successfully for any reason, you have 20 days only to dispute this.

11 Price and Payment

11.1 Payment may be made by credit card or debit card or bank transfer

11.2 You will not own the goods until payment for them has been received in full by us.

11.3 Purchases on the website will be charged at the prices ruling at the date of order and will always be charged in pounds sterling inclusive of applicable UK VAT sales tax.  We reserve the right to amend prices on our website from time to time.

11.4 VAT, charged at the applicable rate, is included on prices shown on our website for products despatched from thechilterncollection.com, a division of Chiltern Services Limited.

11.5 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.  If the issuer of your payment card does not authorise payment to us we will not be liable to you for any delay or non-delivery.

12 Our Liability

12.1 Notwithstanding any other provision in the Terms, nothing in these Terms:

12.1.2 (if you are a consumer) affects or limits your rights as a consumer under English law (including without limitation goods being of satisfactory quality and not defective; or

12.1.2 will exclude or limit our liablity for fraud, fraudulent misrepresentation, death or personal injury from our negligence.

12.2 The webiste is provided on an 'as is' and 'as available' basis and we make no representations,

endorsements or warranties (whether expressed or implied), in relation to it and its use.  You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the website(s) and any information provided by you.  You must bear the risk associated with the use of the internet.

12.3 To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of, or are related to the website(s).

We do not offer our products to you for any business purposes.  We do not therefore accept any form of business loss relating to your purchase.

12.4 If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  Provided we do this, we will not be liable for any such delays.  This does not affect your rights to cancellation, refund and replacement as set out in clause 9.

12.5 It is your responsibility to ensure that the recipient is aware that the gift should be opened immediately if it contains perishable goods (including chocolate and food items).  We cannot accept liability for spoiled products (including melted chocolates) if the items in the order are not stored in the correct manner once delivered.

Allergens

Please note that food items may contain allergens such as nuts, egg, milk and gluten.

In addition, you must be aware that our gift box/hamper contents are stored and packaged in environments in which nuts and other allergens may be present.  Details of ingredients of any item are as supplied by the manufacturer, are shown on manufacturers packaging and/or on our website(s) and are available on request.

Delivery

We aim to deliver our goods to UK addresses as soon as possible and in accordance with the schedule outlined in the email we send confirming any order. However, neither thechilterncollection.com, a division of Chiltern Services Limited, nor our carriers guarantee any time or date of delivery; there are sometimes events beyond our control that may affect the delivery date and normal transit times.

To avoid product deterioration, we will occasionally delay despatch during periods of extreme high temperatures - an email will be sent to you explaining any such delay.

We recommend that you always allow for possible delivery delays, including the recipient not been home when delivery is attempted.

Our third party contracted carriers may give the recipient additional delivery options via text or calling card.  thechilterncollection.com, a division of Chiltern Services Limited, are not responsible for any changes or agreements relating to deliveries made between the recipient and a courier that were not part of the original order.

In the event of non-delivery due to an incorrect address or other recipient information supplied by you, or if the recipient refuses to accept the parcel, thechilterncollection, a division of Chiltern Services Limited, reserves the right to charge an administration fee and additional delivery cost for re-directing or arranging return or re-sending the order.

We will refund the cost to the purchaser of returning any item if the item was faulty or damaged prior to delivery.

We offer delivery tracking on all orders from despatch to delivery.  Where available, this tracking information is updated regularly by our couriers and will be provided to you by email.

Please check that the recipient address will allow deliveries before placing an order. Unfortunately, we are unable to arrange delivery to PO Box or BFPO addresses or similar.

Remote or regional addresses will take longer to deliver to than city locations so please allow up to 7 working days for delivery to these addresses.  thechilterncollection.com, a division of Chiltern Services Limited, will not be liable for any compensation or refunds claimed for not meeting specific delivery dates as these are given as a guide only.

VAT

For purchases under these Terms, applicable VAT is included in the price paid by you on gift boxes and hampers despatched by thechilterncollection.com, a division of Chiltern Services Limited.

Product Listings

We aim to provide accurate photography and descriptions on our website but plates, glasses, baskets, bottles, boxes and other props shown in photographs may not be included in a gift box or hamper unless specifically listed in the contents.

Without prejudice to the cancellation rights or rejection rights set out in the Terms, thechilterncollection.com, a division of Chiltern Services Limited, reserves the right to substitute items of equal or greater value if, for any reason, those stated are unavailable at time of despatch.

Gift Messages

Every gift ordered from thechilterncollection.com, a division of Chiltern Services Limited, has the option to leave a gift message.  This message is then included on a card inside the gift box.

thechilterncollection.com, a division of Chiltern Services Limited accepts no responsibility for the content of any message received for forwarding through the website or any other means.

Copyright

All photographs, copy, images, graphics contained within the website(s) are the wholly owned property of thechilterncollection.com, a division of Chiltern Services Limited.

Any parties found to be using or copying without written permission in advance any element of this website including our products or product descriptions will be deemed to be infringing our copyright.

Complaints

Please contact thechilterncollection.com, a division of Chiltern Services Limited and we will respond as soon as possible.