Privacy Policy

Chiltern Services Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

For the purpose of applicable data protection laws, we are the data controller of your personal information.

Company registration number is:  02144807

Contact Details

Address - Chiltern Services Limited, Chantel, Chiltern Road, Ballinger, Great Missenden, Buckinghamshire HP16 9LH

Email - chiltern@btconnect.com

Telephone - 01494 837268

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

- names and contact details

- addresses

- payment details (including card or bank information for transfers and direct debits)

- website user information (including user journeys and cookie tracking) to power our site and our services, to run analytics and better understand user interaction with the service.

We collect the following information to comply with legal requirements:

- name

- contact information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

- contract

- legal obligation

Our lawful bases for collecting or using personal information for legal requirements are:

- contract

- legal obligation

Where we get personal information from

- people directly

How long we keep information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security".  In addition, any information you send us may not be secure while in transit.  We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts or policies.

Who we share information with

Data Processors

- Square 

This data processor does the following activities for us:  Payment authorisation and processing

- Sage

This data processor does the following activities for us:  Statutory reporting

Others we share personal information with

- external auditors or inspectors

- organisations we're legally obliged to share personal information with

Childrens data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out above to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we share or sell (as these terms are defined in applicable law) personal information of individuals under 16 years of age.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate.  You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to object to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent.

You don't usually need to pay a fee to exercise your rights.  If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address is:

Information Commissioners's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline Number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Should you have any questions about our privacy practices of this Privacy Policy or if you would like to exercise any of the rights available to you, please call 01494 837268 or email us at chiltern@btconnect.com or write to us at Chiltern Services Limited, Chantel, Chiltern Road, Ballinger, Great Missenden, Buckinghamshire HP16 9LH

Please read this Privacy Policy carefully.  By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.  If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Effective Date: 10 June 2024

Last Updated: 10 June 2024